COVID-19 information

Important information for passengers – reviewed @ 10:30hrs 29th June 2023

Should you wish to cancel your booking, you will receive a full refund (up to the point of the date of travel; except if you fail to check-in or notify us of your intention not to travel). Refunds can be given online or by phone.

Whilst Covid-19 restrictions have been lifted the government guidance is now that those with symptoms of coronavirus, should avoid contact with other people and crowded places such as public transport.

We’ve made some changes to help stop the spread of COVID-19. These are to protect both our passengers and crew.

  1. Follow government guidance if you are exhibiting symptoms of COVID-19.
  2. If you develop symptoms of illness during a voyage, please wear a face covering within our ferry terminals and on board.
  3. If boarding by car, please ensure your bags are ready to grab and go on the car deck.
  4. Be considerate and give plenty of space to other passengers, staff, and crew.
  5. Don’t block stairwells or passageways.
  6. Wash your hands regularly and use sanitizer points.
  7. Be patient when disembarking and when collecting luggage.

Booking Information

  • Book Ahead. To avoid disappointment we would recommend that passengers book ahead. Bookings can be made online or by phone.
  • Cancellations. Should you wish to cancel your booking, you will receive a full refund (up to the point of the date of travel; except if you fail to check-in or notify us of your intention not to travel). Refunds can be given online or by phone.

Onboard Information

  • Our passenger and freight vessel services are operating as per our timetables.
  • There are extra hand sanitation points in our terminals and on board our ships.
  • For your reassurance, our ventilation system is on full fresh air and there is no re-circulation of air through the internal accommodation on board.
  • On Hjaltland & Hrossey (Aberdeen – Kirkwall – Lerwick), passengers without cabin accommodation are encouraged to book a sleeping pod or reclining seat.

For a full list of Covid guidelines for Scotland, please visit https://www.gov.scot/collections/coronavirus-covid-19-guidance/

Header image: Wearing a face covering before entering a NorthLink ferry terminal photo © Copyright Stephen Mercer Productions