Job Opportunities
Serco NorthLink Ferries and Serco Ferries (Guernsey) Crewing Ltd
is an Equal Opportunities Employer
The following jobs are available at NorthLink Ferries. Please click on the links below for more information.
Shore Jobs
- Customer Service Assistant (6 month fixed term contract), Lerwick
- Customer Service Assistant, Hatston
- Customer Service Assistant (6 month fixed term contract), Hatston
- Customer Service Assistant (6 month fixed term contract), Kiln Corner
- Customer Service Assistant, Stromness
- Customer Service Assistant (6 month fixed term contract), Stromness
- Customer Service Assistant (6 months), Scrabster
Ship Jobs
Customer Service Assistant (6 month fixed term contract), Lerwick
Location: Holmsgarth Ferry Terminal, Holmsgarth Road, Lerwick, Shetland, ZE1 0PR
Customer Service role, 35 Hours per week, Permanent, 6 Month Fixed Term Contract
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
Are you looking for full time flexible hours for your next role?
We have an exciting opportunity to join our team in based in Lerwick. Working in our busy Lerwick Terminal you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
What we offer:
- Competitive salaries with annual reviews
- Up to 6% contributory pension scheme.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
- Access to a huge range of discounts and exclusive deals such as Travel discounts, Online and Instore Shopping/Grocery discounts, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
To apply
Please visit the careers page on the Serco website. The job reference number is: 299384
Customer Service Assistant, Hatston
Location: Hatston Ferry Terminal, Hatston Quay, Kirkwall, Orkney, KW15 1RQ
Customer Service role, 15 Hours per week, Permanent
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
Are you looking for part time flexible hours for your next role?
We have an exciting opportunity to join our team in based in Hatston. Working in our busy Terminal you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers and security duties, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
To apply
Please visit the careers page on the Serco website. The job reference number is: 299096
Customer Service Assistant (6 month fixed term contract), Hatston
Location: Hatston Ferry Terminal, Hatston Quay, Kirkwall, Orkney, KW15 1RQ
Customer Service role, 15 Hours per week, 6 Month Fixed Term Contract
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
Are you looking for part time flexible hours for your next role?
We have an exciting opportunity to join our team in based in Hatston. Working in our busy Terminal you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers and security duties, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
To apply
Please visit the careers page on the Serco website. The job reference number is: 299091
Customer Service Assistant (6 month fixed term contract), Kiln Corner
Location: Kiln Corner, Ayre Road, Kirkwall, Orkney, KW15 1QX
Customer Service role, 35 hours per week (worked between Mon-Fri between 9am and 5pm)
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
We have an exciting opportunity to join our team in based in Kirkwall. You’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone, email and in person, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
To apply
Please visit the careers page on the Serco website. The job reference number is: 299389
Customer Service Assistant, Stromness
Location: Stromness Ferry Terminal, Ferry Road, Stromness, Orkney, KW16 3BH
Customer Service role, 35 hours per week, Permanent
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
Are you looking for full time flexible hours for your next role?
We have an exciting opportunity to join our team in based in Stromness. Working in our busy Terminal you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers and security duties, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
To apply
Please visit the careers page on the Serco website. The job reference number is: 299090
Customer Service Assistant (6 month fixed term contract), Stromness
Location: Stromness Ferry Terminal, Ferry Road, Stromness, Orkney, KW16 3BH
Customer Service role, 35 hours per week, 6 Month Fixed Term Contract
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
Are you looking for full time flexible hours for your next role?
We have an exciting opportunity to join our team in based in Stromness. Working in our busy Terminal you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers and security duties, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
To apply
Please visit the careers page on the Serco website. The job reference number is: 299097
Customer Service Assistant, Scrabster
Location: Scrabster Office, Scrabster, Caithness, KW14 7UT
Customer Service role, 35 hours per week (worked between Mon-Sun between 6.45am and 7pm)
Permanent
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
Are you looking for full time flexible hours for your next role?
We have an exciting opportunity to join our team in based in Scrabster. Working in our busy Terminal you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers and security duties, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
To apply
Please visit the careers page on the Serco website. The job reference number is: 299324
Customer Service Assistant (6 month fixed term contract), Scrabster
Location: Scrabster Office, Scrabster, Caithness, KW14 7UT
Customer Service role, 35 hours per week (worked between Mon-Sun between 6.45am and 7pm)
6 Month Fixed Term Contract
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
Are you looking for full time flexible hours for your next role?
We have an exciting opportunity to join our team in based in Scrabster. Working in our busy Terminal you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers and security duties, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
To apply
Please visit the careers page on the Serco website. The job reference number is: 299088
Ship’s Electrician Vacancy
Description
A challenging and rewarding opportunity exists for a highly motivated Ships Electrician within the NorthLink Ferries fleet.
Context/Job Purpose
The Ships Electrician is responsible for working under the direction of the Chief Engineer to ensure all electrical and technical areas of the vessel are kept clean and in good operating condition at all times. The Ships Electrician also ensures that preventative maintenance is carried out in a timely manner to reduce repair and maintenance costs.
Essential
- Marine electrical background
- Valid ENG1 medical
- 4 STCW Basic Safety Training Courses / Manila Amendments
- STCW Proficiency in Survival Craft and Rescue Boat
- Security Awareness or Designated Security Duties
Desirable
- STCW Advanced Fire Fighting
- ETO CoC highly desirable
- MarinArk Basic Descent/Operator
- Crowd Management
Knowledge and Duties
- Maintain an adequate stock of spare parts on board the ship and communicate to the Chief Engineer when stock items are depleted or other items are required.
- Attend the machinery control room during all standby situations, unless instructed otherwise by the Chief Engineer.
- Running and recording schedule planned maintenance checks through AMOS on the Vessels electrical plant.
- Any other duties as required by the Chief Engineer
Place of Work
The Ships Electrician may be required to work on any vessel owned, managed or chartered by the ship owner out of the Northern Isles locations that the operator has vessels operating. The normal work pattern is two weeks on/off with annual leave.
It is preferred that the successful candidate will live within the local vicinity of our operating Ports (Aberdeen, Orkney & Shetland).
Closing Date for Applications: Thursday 13th March 2025
To apply for this role, please register and apply via our recruitment portal
https://northlinkferries.ankaarecruiter.com/JobSeeker
How to apply for job vacancies using ‘my ankaa’