Find the answers to frequently asked questions on this page, alongside the various ways to get in touch with the NorthLink Ferries team.
For reservations and booking enquiries: 0800 111 4422 (free from UK landlines and mobiles) For reservations and booking enquiries (International): +44 (0)1856 885500
Open from:
Please ensure that you have your NorthLink (Islander, Family and Friends or Standard) ID to hand if calling to make a booking.
For freight and livestock bookings and enquiries: 0800 111 4434 (free from UK landlines and mobiles)
Wondering what the superb NorthLink Ferries hold music is? It is ‘Planet Ork’ by The Chair. Visit www.lovethechair.com to find out more!
For general and booking enquiries : [email protected] For enquiries concerning this website: [email protected]
All amendments to bookings are made free of charge. Changes to the final booking price, as a result of moving from one season to another, upgrading or buying extra services, must be covered by customers.
Should you wish to cancel your booking, you will receive a full refund (up to the point of the date of travel; except if you fail to check-in or notify us of your intention not to travel). Refunds can be given online or by phone.
Amendments and cancellations can be made online, by telephoning 0800 111 4422 (free from UK landlines and mobiles) or by emailing: [email protected]
Header image: A warm welcome when checking in photo © Copyright Stephen Mercer Productions
