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Sitemap Reservations:   0845 6000 449



FAQs : Booking



Frequently Asked Questions: NorthLink Ferries bookingHow do I make a booking?
You can make a booking by: Can you post tickets to me?
As our system is ‘ticketless’ you will not need a paper ticket. When you make a booking we will give you a reference number. We can send a confirmation of your booking by email, fax or post which you can take to the port with you. Please quote your reference number and name when you check in, you will then be issued with boarding passes for embarkation.Why do you need to know my age/date of birth?
It is a legal requirement for our passenger manifest to show the name, age group and gender of every passenger. Date of birth is only required to verify children’s or pensioner’s qualification for concessions.Do you accept bookings for unaccompanied minors?
No. Unfortunately NorthLink are unable to accept bookings for children aged 15 or under unless accompanied by a responsible adult.Can I make a booking online?
Yes. You can make a booking online up to 24 hours in advance of travel by visiting our website at www.northlinkferries.co.uk and clicking on "Make a Booking". Residents of Orkney and Shetland, and travel agents, can login with their customer ID number and password before they make a booking.How do I book a return journey online?
The NorthLink Ferries online booking system works in the same way as a shopping website - each leg of your journey is a product which is added to a shopping basket. When you select the details of one leg of the journey it will be added to your shopping basket on the right. Then you can start again with the return leg and add it as a second product to the basket. Once you are happy with the journeys selected, you click on the 'checkout' button to pay.
The system works in this way because two single tickets cost exactly the same as a return ticket. It was also set up this way because it allows customers to make three leg journeys (eg Scrabster to Stromness, Kirkwall to Lerwick and Lerwick to Aberdeen.)Why can I not see all the cabin / vehicle options in the ‘Select Cabin Type’ menu and the ‘Select Vehicle Type’ menu?
The NorthLink Ferries online booking system will only show, in the Select Vehicle Type and Select Cabin Type menus, the options that are available on a particular journey.
If you happen to find a journey with no vehicle or cabin space, but wanted to continue anyway – please select '0' for the number of vehicles and the number of cabins – and this will remove the Select Vehicle type menu and the Select Cabin Type menu. If you wish, you can call us on 0845 6000 449 to double check the vehicle space and be added to the cabin waiting list.Can I get the concession for senior citizens (aged 60 years and over), those in full-time education or disabled passengers online?
At present, senior citizens, those in full-time education and disabled passengers cannot book online and receive their discount but we can confirm that we are looking at ways to introduce this facility soon.
For now, can we ask senior citizens, those in full-time education and disabled passengers to phone 0845 6000 449 (local rates for UK callers) to book their journeys? We apologise for any inconvenience caused.Can I use my NCS Ferry Vouchers online?
Currently, those with Ferry Vouchers must book via a NorthLink office or by phoning phone 0845 6000 449 (local rates for UK callers). The facility for accepting Ferry Vouchers online is not yet in place.Can I amend or cancel a booking online?
Currently, bookings cannot be amended or cancelled online. We will be bringing in this facility soon, but for the time being can we ask customers to 0845 6000 449 (local rates for UK callers) to amend or cancel their journeys? All amendments and cancellations are free of charge.Can I change my password for online booking?
Yes. Call our reservations staff on 0845 6000 449. If you can tell them your current customer ID number and password then they will change the password for you. Passwords must be eight characters long.I have forgotten my ID / password. Please can you tell me it?
Please complete the Forgotten ID form and we will send you an email, or a letter reminding you of your ID and password. Alternatively you may request a reminder letter by calling our reservations number.What is the difference between a Car Low and a Car High?
A car low describes cars below 2.2 metres in height. A car high describes cars higher than 2.2 metres (People carriers, 4x4s etc.) Business vans must be booked through the freight department - tel 0845 6060 449.


 
Booking directly with NorthLink Ferries on www.northlinkferries.co.uk is cheaper than booking with another website and we never charge for any amendments made to your booking!



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